CEU Credit Hours: 5
Did you hear what I meant to say? In this workshop, you learn the difference between listening and hearing, and how to use language to impact positive change. Each draws upon new skills, including how to make accountable requests and agreements, encourage, transform frustrations, and eliminate gossip. Most people do not realize when they are thinking or speaking in ways that demoralize themselves or others. This workshop is designed to provide awareness and strategies for noticing and transforming communications to create more positive and encouraging relationships and effects.
The modules in this course consist of the complete Communicating to Build Trust topic that is part of our comprehensive culture transformation project, called Your Extraordinary Workplace.