Communicating to Build Trust

Did you hear what I meant to say? In this workshop, you learn the difference between listening and hearing, and how to use language to impact positive change. Each draws upon new skills, including how to make accountable requests and agreements, encourage, transform frustrations, and eliminate gossip. Most people do not realize when they are thinking or speaking in ways that demoralize themselves or others. This workshop is designed to provide awareness and strategies for noticing and transforming communications to create more positive and encouraging relationships and effects.

• Reading and Responding to Verbal and Non-Verbal Cues
• Flexible Listening
• Giving and Receiving Feedback
• Encouraging and Empowering Communications
• The Power of Word Choices

This workshop provides participants with a powerful means to become conscious of the power of their thoughts and words in causing a wide range of effects. Each leaves the session with tools for consciously creating communications that build morale, improve relationships and restore encouragement.

This is a 4 hour self-paced online workshop.