Duration: 6 hours
Description: Challenged by poor behavior? What do you do, think and say when people annoy, anger, hurt, worry or insult you? In this program, you learn about redirect, an alternative to harshness, punishment, permissiveness, or bribing to effect positive change when faced with under-performance and counter-productive behavior.
This online program is for anyone challenged with poor behavior in adults and children, wanting an effective resolution that preserves the dignity of each and heals all involved, while improving relationships.