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Commitments – New Knowledge and New Behaviors

Review the commitment chart below (detailed version). You will notice that each role has a different set of responsibilities. Please review the items in the column representing your role. NOTE: There is only one Lead role, all other company leaders assume the role of management. Below the table you are asked to acknowledge your understanding and commitment to them.

NEW KNOWLEDGE TO ACQUIRE Lead Management Staff
Oversight: The highest authority learns all processes. The goal of oversight is to make sure change process is occurring and being integrated into operations. ✓
Performance Targets: Identify performance targets and ROI considerations ✓
Benchmarking: Reviewing surveys initially and periodically to discover areas needing attention and to show the value of the project in addressing them. ✓
Capacity Building: How to inspire, ask for and receive commitment. Address resistance to change and build trust and understanding in the process. ✓
Process/Plan: Leaders understand and communicate scope of work, timelines, responsibilities, roles and processes throughout the project and beyond. ✓ ✓
Roles/Responsibilities: Clarity about who, what and when in change process. ✓ ✓ ✓
Purpose: Why we are adopting a responsibility and values-based model. ✓ ✓ ✓
Culture Model: What we are transforming from, into, and how we will do so. ✓ ✓ ✓
Training: Understanding types, processes and expectations for all training.
  1. Prep Online Modules: to understand terms and guidelines for the project.
  2. Individual Online Modules: interactive training, workbooks, post-surveys.
  3. Group Online Modules: group reviews modules and leader guides.
✓ ✓ ✓
Mentoring: monthly sessions using process and tools, everyone; no exceptions. ✓ ✓ ✓
Commitments: Understand commitments and writes a letter of intent. ✓ ✓ ✓
Culture Portal: How to use portal to access information, tools and processes. ✓ ✓ ✓
NEW BEHAVIORS TO ADOPT Lead Management Staff
Organize: Work with LifeWork Systems to create and implement a plan. Drive change by understanding and communicating timeline and plan to staff. ✓
Tracking Targets: Track progress of targets and monitor the tracking plan. ✓
Reporting Success: Share feedback, changes, progress and successes. ✓
Accountability: Documenting and reporting culture task completion. ✓ ✓
Confront: Having conversations about commitment and follow-through. ✓ ✓
Develop Processes: Create new ways to adopt and use concepts and tools. ✓ ✓
Facilitate: Lead and facilitate group reviews and strategy sessions. ✓ ✓
Hire/Fire: Decide new policies and procedures aligned with the culture model. ✓ ✓
Master: Gain proficiency in skills, so you can mentor, teach and lead. ✓ ✓
Orientation and Onboarding:
  1. Interview and hire new employees based on culture values.
  2. Deliver kick-off sessions to new hires.
  3. Take part in interviewing, training and mentoring new staff.
✓ ✓ ✓
Commit: Everyone writes a letter of intent on commitments and why. ✓ ✓ ✓
Mentor: Get 30m monthly mentoring (required). Be a mentor (optional) ✓ ✓ ✓
Plan: Setting aside time to fulfill all tasks in a timely and complete manner. ✓ ✓ ✓
Implement: Integrating all new skills and tools into workplace practices. ✓ ✓ ✓
Encourage: Supporting one another in creating success and wins. ✓ ✓ ✓
Participate: Attending and contributing fully in all meetings. ✓ ✓ ✓
Complete: Finish all assignments, including training pre and post work. ✓ ✓ ✓
Resolve: Recognizing issues/challenges and resolving them asap. ✓ ✓ ✓
Respect: Speaking kindly about the model, concepts, tools, and leaders. ✓ ✓ ✓
Disclose: Sharing feedback, ideas, feelings and opinions often. ✓ ✓ ✓
Lead: Leading group sessions and mentoring regardless of title or role. ✓ ✓ ✓
Follow: Committing to leader/follower flexibility in self and others. ✓ ✓ ✓
Describe and Demonstrate: Describe, discuss, and demonstrate skills. ✓ ✓ ✓
Commitments - New Knowledge and New Behaviors*
You recently participated in a kickoff session about your culture transformation project as introduced by LifeWork Systems. Now is the time to determine if you are ready to commit to participate in your Culture Transformation Process as laid out today. If so, you are asked to review the commitment chart (simplified and/or detailed), and if you choose to proceed, draft and submit your letter of intent. First and foremost, by doing this, you are intentionally putting your stake in the ground regarding your participation after ensuring you have reviewed what’s involved and are making an informed decision to be all in regarding the forthcoming process. You are sharing this letter with your client lead and your LifeWork Systems consultant and ultimately anyone else you’d like, to inspire and make public your commitment and why. This letter need not be complicated or long, but should be authentic and reflect your thoughtful consideration.

As you write your letter of intent, briefly describe your understanding of the overall goal of this culture change process, any responsibilities required of you in your role as laid out on the commitment chart, your decision to participate fully, and why this is something in which you are willing to devote time and attention. If you wish, you can add anything that makes this step more uniquely relevant to you such as challenges you wish to overcome, goals you wish to achieve, or anything relevant to your organization collectively. You might share what you have hope will be improved as a result of your participation and that of your team. Thanks for taking time to complete this important step.

Example from a real client for your reference.
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