Lifework Systems Training Courses
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Sessions, Concepts and Tools

Please provide your feedback on the topics, concepts and tools covered in all sessions.
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Session #1: What and Why a Responsibility-based Culture?

Check all that apply to each topic, concept or tool:
Whose Yard? – tool to help separate what’s yours to focus on and manage and what’s not
Rope Exercise – where are you stuck on autopilot?
Mind Trust – tool to commit to stop gossip and address issues directly
Inferiority Complex – what it is and why it matters to performance and engagement
Healthy Venting – tool to support a person who wants to be heard when in emotional pain who’s willing to correct an issue that they would otherwise gossip about
8th Grade Story – how to transfer responsibility to people so they learn task ownership
4 Core Needs – what they are and how to incorporate them
3 Relationships to Manage – with self and with authorities and with peers

Session #2: Systemic Change: What are we Shifting From, Into? Part 1

Check all that apply to each topic, concept or tool:
4 Emotional Intelligence Competencies – what they are and how to apply them
Making Accountable Requests and Agreements – tool for asking for what we want in straightforward and complete ways and for answering a request responsibly
Personal Responsibility Chart – tool for recognizing when a person is thinking and feeling and acting from a place of “no choice” and what to do so they instead act from “accountability”
Teal Culture Model – what it is and why and how we are transforming into it
The Dialogue Tool – tool for deep listening to another that includes their words and thoughts and feelings
Unresolved Psychological Contracts – what they are and how to recognize and work through them
When I Betray Me I Betray You – tool for recognizing what is thought and said and done from self-betrayal and what that costs

Session #3: Systemic Change: What are we Shifting From, Into? Part 2

Check all that apply to each topic, concept or tool:
4 Control Models vs. Responsibility-Based Model – tool for recognizing when we are using control models and what they cause
4 Stages to True Community – tool for recognizing how to shift out of pseudo-community or chaos into empty and true community
Encouragement Feast – tool for sharing appreciation in a group manner
Encouragement Flooding – tool for sending encouragement to one in pain
Firm AND Respectful – what is included in practicing this and how you know
Team Vs. Working Group – tool for shifting into a team who is consistently supportive to the success of all
The Restructuring Frustrations Tool – tool for directly addressing frustrations in a trustworthy and direct and respectful way
Why we are Attached to Control and The Good Old Days – tool to recognize roots of control and how prevalent they are

Session #4: Systemic Change: From Extrinsic to Intrinsic Motivation

Check all that apply to each topic, concept or tool:
Cynicism – what it is and ways to stop it
Developing Intrinsic Motivation in Self and Others – a tool for examining your own motivation and that of people you lead and mentor or coach
Encouragement vs. Praise – the differences and how to deliver encouragement and recognition instead of praise
Intrinsic Motivator #1: Sense of Meaningfulness – tool to clarify what it is and why it matters and what can sideline it
Intrinsic Motivator #2: Sense of Choice – tools for delegating and offering people whole tasks and purposeful choices and more
Intrinsic Motivator #3 Sense of Competence – tools for how to support competence in work and culture skills on a regular basis
Intrinsic Motivator #4 Sense of Progress – tools for measuring success and celebrating it on a regular basis
Passion and vision – tool for getting one another to share what matters most so each helps and supports one another in ways most desired

Session #5: Communicating to Build Trust and Teamwork

Check all that apply to each topic, concept or tool:
4 Reasons for Speaking and 5 Listening Styles – a tool for establishing why you are speaking and how to be flexible in your listening through awareness of your predominant listening style and your weakest one
Empathy Exercise – a tool that helps develops curiosity and compassion and understandable reasons for behavior you dislike in yourself or others
Guidelines for Speaking – tools for how to speak intentionally and effectively
Meeting Bids: Entrainment – tool for receiving a communication from someone while mirroring the other person’s emotions
Social Interest – a tool for recognizing the importance of and connecting the dots between consequences caused by one’s behavior
Thermometer Exercise – tool to help a person to take greater responsibility for the results they get in their communications by observing their results and considering “How did I get that result?” so they keep going forward until effective

Session #6: Redirecting Negative Behavior Part 1 of 3

Check all that apply to each topic, concept or tool:
Assertions about misbehavior
4 presentations of misbehavior
Definition of misbehavior
Adler’s 5 concepts: We are social. We are purposeful. We are self-determining. We are subjective. We are holistic.
Reasons to stop using punishment and rewarding
Why we prefer control
What is redirect?
Perceptual blindness
Intention = results: understanding and reducing the intention-perception gap
The power of unconscious intentions
Moving up and down the commitment chart
Initial redirect terms and mechanics

Session #7: Redirecting Negative Behavior Part 2 of 3

Check all that apply to each topic, concept or tool:
The mistaken goal of attention
Disclosing a goal
The change process
The mistaken goal of power
The mistaken goal of revenge

Sesson #8: Redirecting Negative Behavior Part 3 of 3

Check all that apply to each topic, concept or tool:
The mistaken goal of inadequacy
The mistaken goal of significance
Redirect chart

Session #9: Appreciative Inquiry Part 1 of 2

Check all that apply to each topic, concept or tool:
What is appreciative inquiry – understanding it, characteristics, assumptions, and examples
Appreciative inquiry vs. traditional problem-solving
Appreciative inquiry research and background
Imaginal cells and transformation
Celebrate what’s right with the world
Effects of appreciative inquiry

Session # 10: Appreciative Inquiry Part 1 of 2

Check all that apply to each topic, concept or tool:
The 4-D cycle – discovery, dream, design, and delivery
Discovery
The 4 generic questions
Appreciative interview tips
Dream steps – positive core, trajectories, provocative propositions

Session #11: Appreciative Inquiry Part 2 of 2

Check all that apply to each topic, concept or tool:
Review of discovery and dream
Design – visualization, possibilities, creative representation of dreams
Delivery – business systems, smart goals, commitments, offers, and requests

Session #12: Ntrinsx

Check all that apply to each topic, concept or tool:
Four temperament colors – values, communication, causes of stress, differences
Bright sides and shadow sides
Internal conflicts
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